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IT Service Management

	IT Service Management
		IT Service Management Prozesse
			ITIL® - Was brauch' ich?
			ITIL® und COBIT®
			Kostenloser Basis-Check
			ISO 20000 Assessment
			ISO 20000 Coaching
			ITIL Assessment
			ITSM-Coaching
		Outsourcing-Management
		Service Level Management (SLM)
			SLA Checkup
			SLM Checkup
			SLA Pilot
			Monitoring & Reporting
		Tool-Integration
			Assyst
			iET ITSM
			Touchpaper ITBM
			ValueMation
			Mercury
		IT Service Management Literatur

Standards & Methoden

	Standards & Methoden
		IT-Service-Management
			ITIL V2
				Service-Support
					ServiceDesk
					Incident-Management
					Problem-Management
					Configuration-Management
					Change-Management
					Release-Management
				Service-Delivery
					Availability-Management
					Continuity-Management
					Capacity-Management
					Financial-Management
					Service-Level-Management
				Security-Management
			ITIL V3
				Service Strategy
				Service Design
					Servicekatalog Management - ITIL V3
					Service Level Management - ITIL V3
					Capacity Management - ITIL V3
					Availability Mgt. - ITIL V3
					IT Service Continuity Mgt. - ITIL V3
					Information Security Mgt. - ITIL V3
					Supplier Management - ITIL V3
				Service Transition
					Change Management - ITIL V3
					Evaluation - ITIL V3
					Knowledge Management - ITIL V3
					Release & Deploy Mgm. - ITIL V3
					Service Asset & Config. Mgt. - ITIL V3
					Service Validation & Testing - ITIL V3
					Transition Planning & Support - ITIL V3
				Service Operation
					Access Management - ITIL V3
					Event Management - ITIL V3
					Incident Management - ITIL V3
					Problem Management - ITIL V3
					Request Fulfilment - ITIL V3
				Continual Service Improvement
			ISO 20000
			BS 15000
			CObIT
		Projekt-Management
			VModell
			PRINCE2
		CALS
			AECMA Spec 2000M
			EDIFACT
			Logistic Support Analysis (LSA)

Projektmanagement ILS

Projekt Management ILS

Seminare

	KESS Seminare
		Seminartermine
		Seminarpreise/Anmeldeformulare
		Bildungsscheck
		ITIL® V2 Seminare
			ITIL® V2 Seminare besuchen?
			ITIL® Foundation V2
			ITIL® Service Manager
			ITIL Practitioner Release & Control
			ITIL® Practitioner Agree and Define (IPAD)
			ITIL® Practitioner Support & Restore (IPSR)
		ITIL V3 Seminare
			Qualifizierung mit ITIL® V3
			ITIL® V3 Overview
			ITIL® V3 Foundation
			ITIL® Foundation Bridge
			ITIL® V3 Manger Bridge zum Expert
			Service Strategy (SS)
			Service Design (SD)
			Service Transition (ST)
			Service Operation (SO)
			Continual Service Improvement (CSI)
			Planning, Protection and Optimization (PPO)
			Service Offerings and Agreements (SOA)
			Operational Support and Analysis (OSA)
			Release, Control and Validation (RCV)
			Managing across the Lifecycle
		ISO 20000 Seminare
			Seminarkonzept zur ISO 20000
			ISO 20000 Overview
			ISO 20000 Foundation Seminar
			ISO 20000 Support of IT Services
			ISO 20000 Control of IT Services
			ISO 20000 Delivery of IT Services
			ISO 20000 Alignment of the IT and the Business
			ISO 20000 Management and Improvement
			ISO 20000 Consultant/Manager
		PRINCE2® Seminare
			PRINCE2® Foundation
			PRINCE2® Pracititioner
		Simulationen
			Apollo 13 Simulation
			Sim-IT ITIL-Simulation
		Prozessmanagement
			KPI für ITSM Prozesse
			Prozessoptimierung Six Sigma
			COBIT Basic Practitioner
			COBIT Practitioner

Wir über uns

	Wir über uns
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